Do you use the screenshot function on your computer very often? It's super handy when you want to remotely show someone a program that is malfunctioning and how the results appear on your screen. Screenshots are also super helpful when you need to "prove" something that you read online, after the fact.
I make it a habit to screenshot the final page on an order just before hitting "submit." This is the page that usually outlines the item ordered, the cost per item, and the shipping costs and delivery estimates. If I've used a coupon code, this page also indicates the associated discount.
I recently placed an online order for a bunch of small items that were on sale. I did as I always do, I screen-shotted that last page before submitting. After placing the order, I received an email invoice/receipt for the items. On this receipt, I noticed the prices per items on a couple of like-items were more than what I believed I would be charged. I went back to the website and the prices were now higher than I'd seen just 30 minutes earlier.
I reached out to customer support immediately and offered to send files of my screenshots to verify the prices I had seen online. After a few back and forth emails, I was able to get my account credited for this overcharge. Had I not taken the screen shots, I either would not have spoken up about the overcharge, or if I did, I would not have had any proof of what price I had been offered.
This week, everything was finally settled. I ended up saving over $8 by taking 10 seconds to screenshot my transaction with pricing info, then following up with customer support contact. I just wanted to pass this on for your future online transactions. Screenshots are a quick and easy way to document online information and could save you some real cash should you find yourself in a conflict over pricing with an online vendor.
